Question 1

What does SDEN do

Accepted Answer

SDEN is your agentic engineering partner. We train your teams, audit your AI readiness, and build and run AI systems in production. See the offers on sden.ai for the full picture.

Question 2

How fast will I get a reply

Accepted Answer

We aim to answer support requests within one business day. Urgent matters tied to a live engagement are handled faster through your project contact.

Question 3

I have a question about billing or an invoice

Accepted Answer

Send a request with your company name and the invoice reference. We will pull it up and get back to you by email.

Question 4

How do I report a security concern

Accepted Answer

Send a request describing the issue, or email support@sden.ai. We take security reports seriously and route them to the right team.

Question 5

What happens to the information I send

Accepted Answer

We use it only to handle your request and reply to you. See the privacy notice on sden.ai for how we process personal data.